Hi, I’m Alexia.
For over a decade, I've transformed complex technical information into clear documentation, product content, and learning resources that help people understand and adopt technology.
Core Expertise:
- Technical Documentation
- Knowledge Management
- Product Marketing
- Customer Education
- Content Strategy
- AI Content Optimization
Skills
PRODUCT & CONTENT
- Product Messaging
- Feature Launches
- Release Notes
- Content Strategy
- SEO & AEO
- Customer Education
PROFESSIONAL SKILLS
- Strategic Thinking
- Problem Solving
- Process Improvement
- Public Speaking
- Organization
- Leadership
TOOLS
- Notion
- Confluence
- Guru
- SharePoint
- Zendesk
- Jira
- Slack
- Microsoft 365
PRODUCT & RESEARCH
- User Research
- Customer Journey Mapping
- Voice of Customer (VoC)
- Agile & Scrum
- Feature Documentation
- Cross-functional Collaboration
PROGRAMMING
- HTML/CSS
- JavaScript
- Python
- REST API’s
KNOWLEDGE MANAGEMENT
- Information Architecture
- Knowledge Base Strategy
- Documentation Standards
- API Documentation
- Process Documentation
- Version Control
AI & EMERGING TECH
- Prompt Engineering
- AI-Assisted Documentation
- AI Content Optimization
- Answer Engine Optimization (AEO)
- ChatGPT
- Claude
My Portfolio
Explore my portfolio to see how I transform complex concepts into clear, concise, and user-friendly documentation. Each project highlights my ability to communicate effectively, ensuring that technical information is accessible and actionable.